RiseDare 1. About this policy
This Service Delivery Policy explains how you receive what you pay for when you buy a RiseDare plan. RiseDare is operated by (to be added), (to be added) ("RiseDare", "we", "us"). It forms part of our Terms of Service and should be read with the Subscription & Auto-Renewal Terms and the Refund & Cancellation Policy.
It applies to every paid plan (Pro Monthly, Pro Yearly, Family and Lifetime) and to digital rewards shown in the app, whether you bought through the Apple App Store, through Google Play or on our website.
2. What we sell
RiseDare sells digital services only. A paid plan is a right to use the Pro features of the RiseDare app on your account for the period you paid for, or, for Lifetime, for as long as we operate the service.
We do not sell physical goods. No device, hardware, printed material or parcel is part of any plan.
3. No physical shipping
Because the service is digital, nothing is shipped. There are no shipping charges, no delivery charges, no courier, no tracking number and no delivery address. We do not ask for a postal address in order to deliver the service. If you give a billing address or a GSTIN at checkout, it is used only for your invoice.
"Delivery" in this policy means activation: the moment the Pro features are switched on for your RiseDare account.
4. When delivery happens
Delivery is instant. After a successful payment, Pro unlocks immediately in the app that is signed in with the same account or e-mail address. A free trial is delivered in the same way: the Pro features unlock when the trial starts.
Delivery is complete when Pro is active on your account. For an auto-renewing plan, each renewal extends your access automatically from the renewal date; there is nothing new to download or activate.
5. Purchases in the app (App Store and Google Play)
When you buy inside the iOS or Android app, the store confirms the payment to the app and Pro unlocks on the account you are signed in to, normally within moments. The store sends you its own receipt by e-mail.
If Pro does not unlock after a store purchase:
- Check that you are signed in to the same RiseDare account you used when you bought, and to the same Apple ID or Google account on the device.
- Make sure the device is connected to the internet, then close and reopen the app.
- Use the restore purchases option in the app's settings. This asks the store to confirm your purchase again.
- If the store shows the payment as pending, Pro unlocks once the store completes the payment.
6. Purchases on our website
When you buy on our website, the payment is processed by our payment gateway partner. As soon as the gateway confirms that the payment was successful, your plan is created for the e-mail address you gave at checkout.
Web buyers receive an e-mail with an activation code within 5 minutes of a successful payment. The same e-mail confirms your order and carries or is followed by your GST invoice. If you were already signed in to the app with the purchase e-mail address, Pro unlocks without any further step.
7. How to activate a web purchase in the app
- Install RiseDare from the App Store or Google Play if you have not already done so.
- Open the app and go to Settings → Activate.
- Sign in with the e-mail address you used for the purchase, or enter the activation code from the e-mail.
- Pro unlocks immediately. Your alarms, streaks and history on that account are kept.
- If you bought with a different e-mail address from the one on your existing RiseDare account, use the activation code. The plan is attached to the account on which the code is entered.
- An activation code works for one account. Do not share it. If you believe someone else has used your code, tell us straight away.
8. Family plan delivery
For a Family plan, Pro is activated on the organiser's account in the way described above. The organiser then invites up to 5 members from the app. Each member's Pro features unlock when that member accepts the invitation on their own RiseDare account.
A member's place is delivered when the member accepts. Unused places remain available to the organiser for as long as the plan is active.
9. Lifetime plan delivery
A Lifetime plan is delivered in the same way as any other plan: instantly on successful payment, with an activation code by e-mail for web purchases. It is attached to the RiseDare account on which it is activated and stays on that account.
10. Order confirmation and GST invoice
For every web purchase we send an order confirmation and a GST invoice to the purchase e-mail address. The invoice shows the plan, the amount paid, the GST included in it and our GSTIN ((to be added)). If you entered your own GSTIN at checkout, it is shown on the invoice.
For App Store and Google Play purchases, the receipt is issued by Apple or Google and is sent to the e-mail address of your store account.
If you cannot find our e-mail, check your spam or promotions folder and make sure the address you typed at checkout was correct.
11. If your plan is not activated
Almost every purchase is activated within moments. Short delays can happen if a bank or UPI app is slow to confirm a payment, if the payment is still pending, if an e-mail is delayed or filtered, or if the e-mail address typed at checkout had a mistake in it.
If Pro has not unlocked within 1 hour of a successful payment, write to [email protected] with your order ID. It helps if you also include:
- The e-mail address you used for the purchase and the e-mail address on your RiseDare account, if they are different.
- The date, time and amount of the payment.
- The transaction reference from your bank or UPI app, or the store order number for App Store and Google Play purchases.
- We will then activate your plan manually or, if the payment did not reach us, help you trace it. Please do not send card numbers, card security codes, UPI PINs or one-time passwords.
12. Payments that fail or stay pending
If a payment fails, no plan is created and nothing is delivered. If money was debited from your account for a payment that failed, it is normally reversed automatically by your bank or the gateway; the time taken depends on your bank.
If we cannot deliver a plan that you have paid for, we refund the payment in full. The Refund & Cancellation Policy explains how duplicate charges and paid-but-not-activated cases are handled.
13. What you need to use the service
To use what is delivered you need a compatible phone, the RiseDare app installed from the App Store or Google Play, and a RiseDare account. The supported operating system versions are shown on the app's store page.
An internet connection is needed to buy, to activate and for features that work online, such as groups and the Chuzi AI features. Your alarms are set on your device and depend on your device, its settings, its battery and the permissions you have given the app, as explained in our Terms of Service. Mobile data and internet charges are charged by your network provider, not by us.
14. Using your plan on more than one device
Your plan belongs to your RiseDare account, not to one phone. If you change phones or reinstall the app, sign in with the same account and Pro is available again. For store purchases you can also use the restore purchases option. You do not need to buy again and there is no charge for moving to a new device.
15. Digital rewards and coupons
Rewards that you earn in RiseDare, such as streak rewards and referral rewards, are also delivered digitally, inside the app. Where a reward is a coupon or an offer from a third party, it is delivered as a digital code or coupon in the app, and using it is subject to the terms of the party that provides it. No reward is sent by post. See the Rewards & Referral Terms for details.
16. Where the service is available
The app is available in the countries where it is listed on the App Store and Google Play. The payment methods on our website, including UPI and UPI AutoPay, are intended mainly for customers with Indian payment instruments. Some features, including Hardcore Mode, are not available in every country, to every age group or on every plan.
17. Cancellations and refunds
Because delivery is instant, an order cannot be cancelled before delivery in the way a shipped product can. You can cancel an auto-renewing plan at any time to stop future renewals, and you may be entitled to a refund, as set out in the Refund & Cancellation Policy.
18. Contact and company details
For help with activation, write to [email protected]. If you are not satisfied with our answer, write to our Grievance Officer, (to be added), at [email protected]. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
- Legal name: (to be added)
- Registered address: (to be added)
- CIN: (to be added)
- GSTIN: (to be added)
- Support: [email protected]